Our Return & Refund Policy

Thank you for shopping at Saint Jane. We love each and every piece of our collection, and we hope you do too. If you're not 100% satisfied with your purchase, we're here to help. Please get in touch at sales@saintjane.com.au and we'll take care of you.

Allegra and Gabi, Saint Jane

Returns

To return your order, please email us at sales@saintjane.com.au within 14 calendar days of receiving your item, and we'll guide you through the process. We ask that you notify us before sending anything back, as unannounced returns can be difficult to process.

All returned items must be unused, unworn, in their original packaging, and in the same condition you received them. Items showing signs of wear, perfume, makeup, or smoke will not be accepted for return.

Please note: you'll need to cover the cost of shipping to return items to us.

Each piece we make is unique, and you may notice slight irregularities or differences in stitching or colour as a result of our production processes. The screen you're viewing our products on may not truly represent the colours in real life.

Sale & Gifting Day Returns

All sale items are final sale. Due to the high demand we receive on our sale and gift-with-purchase days, no refunds or exchanges are available. A store credit may be offered at our discretion.

Pre-Order Returns

Each pre-order piece is made to order, especially for you. For this reason, we're unable to offer refunds on pre-orders. We will, of course, happily offer an exchange or store credit in the unlikely event your piece doesn't fully meet your expectations. Please get in touch at sales@saintjane.com.au within 14 calendar days of receiving your order.

Refund, exchange, or store credit?

When it comes to returns, the choice is yours. We offer refunds, exchanges, or store credit on eligible items (excluding pre-order and sale items, as outlined above). Let us know what you'd prefer, and we'll take it from there.

Need more information?

Have a question? Get in touch at sales@saintjane.com.au. We're always happy to help.