FAQs

Covid Updates:

Safety of Receiving Packages: the World Health Organisation have confirmed that that there is a low likelihood of the virus being transmitted through packages or letters, so shopping online remains safe.
Shipping: all our shipping partners are continuing to operate at this stage, with some carriers implementing additional protocols including no-contact delivery options. Please be aware that for several countries and certain domestic areas there may be delays experienced.
Returns: we continue to offer a 30 day return policy, please see our return and refund policy here.

 

What currency is used online?

All prices are charged in AUD. There is the option on our home page to edit your currency. Should we not have the currency you are after please let us know so we can add it.

Do you offer returns and exchanges?

Yes, we offer 30 Day Returns on all items. You can find our full Return Policy on our returns page.

How do I use a promocode?

After you have added all the items to your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

What forms of payment do you accept at Saint Jane?

We accept PayPal, American Express, Visa, Mastercard and AfterPay.

What is AfterPay?

Afterpay is an interest free payment plan option that we offer on all of our Australian orders. Click here for more information.

How long does it take to process my order?

We pack your order the same day, or next day and is posted via Sendle and Australia post depending on the day. Domestic orders should be received within 3-5 days. Express is also available for extra purchase should you need your Saint Jane ASAP.

 Can I change my order?

Depending on the status of your order we may be able to change it. Please email hello@saintjane.com.au and place ‘CHANGE ORDER’ in the subject.

Shipping

We offer a flat rate of $9.95 and Free Australian Shipping for all orders over $100. Free international shipping over $300. We frequently ship international orders, at the time (as is to be expected) there are delays, most of our customers in Asia, the US and Europe are receiving their packages within 14 days.

Need something ASAP? Chat to us about our express shipping and courier options, please email us at hello@saintjane.com.au

 Will I have to pay for customs and duties?

Yes – dependent on the value of your parcel. All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. 

How can I track my item?

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Can I ship to a PO box?

Yes!

 Want to chat about your custom order or how to make one? Please email us for a chat

hello@saintjane.com.au